Cancellation Policy

One-Time Orders

Every Mendara order is a one-time purchase. You pay once at checkout, your pouches of drink test stickers ship within 24 hours, and your payment details are processed securely for that single order only.

Nothing renews and there are no repeat charges. It is your responsibility to review your order before checkout — ordering the wrong pack size does not by itself constitute grounds for a refund. Orders that fall outside the return/guarantee window are not eligible for refunds.

To change or cancel your order, contact our customer support team at support@trymendara.com. To stop your order from shipping, you must reach out before it is dispatched from our warehouse. All changes take effect only if the order has not yet been handed to the carrier.

You are responsible for keeping your billing information current and accurate. If your payment method changes or expires, please notify us promptly.

See our returns policy for more details on returns and refunds.

 

Order Cancellations

Once an order is placed, it can only be cancelled within 12–24 hours of purchase, depending on shipping carrier operating hours and processing times. If your cancellation request falls outside this window, the order may have already been dispatched and cannot be stopped. In that case, please refer to our returns policy.

To request a cancellation, contact our support team at support@trymendara.com as soon as possible after placing your order.

 

Pre-orders

When you purchase a pre-order, you are buying a product that is out of stock or not yet available. We may collect no payment or a partial deposit at checkout, store your payment method, and fulfill and charge the remaining balance at a future date.

You can cancel a pre-order that has not yet been fulfilled. Once fulfilled, cancellations are not accepted — but you may request a full or partial refund. See our returns policy for more details.

 

Try Before You Buy

When you purchase a try before you buy item, we authorize your payment method prior to fulfillment. You'll have a set period of time to decide if you want to keep the item. If the item is not returned within that window, your payment method will be charged in full.